Last updated: November 5, 2026
We want you to love your equipment. Because most of what we sell is ordered from the manufacturer specifically for your order and delivered and installed by our own team, our refund and return terms are set out below. If you have any questions before you buy, contact us at pedro@gymstallations.ca or 604-200-7725.
Order cancellations
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Within 48 hours of purchase: cancel for a full refund, no questions asked.
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After 48 hours, before your equipment ships to us: most items are ordered from the manufacturer for your order, so a 15% cancellation fee applies to cover manufacturer restocking and freight charges.
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Once your equipment has been delivered: the return terms below apply.
Returns
- You may return equipment within 30 days of delivery if it is unused, uninstalled and in its original, undamaged packaging with all parts and hardware.
- A 15% restocking fee applies to all approved returns.
- Return pickup is arranged by us and the cost is deducted from your refund. Any delivery or installation charges you paid are non-refundable.
- To start a return, email us with your order number and the reason for the return. Returns sent back without prior approval can't be accepted.
Items that can't be returned
- Equipment that has been installed, assembled or used. Please inspect your equipment carefully when our team installs it (see "Damaged or incorrect items" below).
- Saunas, cold plunges and other recovery equipment once delivered, for hygiene reasons.
- Custom, special-order or made-to-order items, including custom upholstery colours or configurations.
- Clearance, floor-model and open-box items, which are sold as final sale.
Damaged or incorrect items
- Please inspect your equipment at delivery and installation, and note any visible damage with our installer.
- Report any damage, missing parts or incorrect items within 48 hours of delivery, with photos, by email.
- We'll arrange a repair, replacement parts or a replacement unit at no cost to you. Damaged or incorrect items are never subject to a restocking fee.
Warranty and defects
All equipment is covered by the manufacturer's warranty, shown in the Warranty tab on each product page. If something goes wrong after installation, contact us and we'll coordinate the warranty claim, parts and service with the manufacturer for you.
Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect the returned item. Depending on your bank or card provider, it may take a few extra days for the refund to appear.
